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JitBit Software Awards
Jitbit Helpdesk is a help desk ticket system. This is the self-hosted version for your server. Tracks your customers' issues, fully integrates with your email. Support ticket system for your service team.
Unlimited and affordable Not priced "per agent" cheap helpdesk We are not priced "per technician" or "per user". It's only $799 for an unlimited number of agents and users. This includes free upgrades. 1 agent? 10 agents? 1000 agents? Doesn't matter. We're priced "per product". This is our mantra, our "mission statement" and what makes us different from the competition.
Seamless email integration POP3/IMAP/SMTP Two-way email integration. Instantly turns incoming emails into web-based help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
Hosted version available SaaS Helpdesk that runs on our servers We offer a hosted help desk application as well. Save yourself from hardware headaches and installation procedures, leave that to us. Our cloud servers are based in an amazing datacenter, secured and fine-tuned by our best engineers.
Web-based, secure, reliable And easy to use - no learning curve Assign agents to different areas. Control tickets visibility. Based on the most advanced technical platform - MS SQL Server and ASP.NET.
Assets, attachments & more And all the "helpdesk software must-have's" Track your assets, assign it to your users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your support tickets.
AD-integration Integrate into your enterprise Possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog.
Why Jitbit Help Desk?
Web based helpdesk - Key Features
• Web-based - accessible from anywhere with just a browser, works on smartphones and touch devices. • File attachments - post documents, screenshots and PDFs. • Asset management - track your assets, assign it to your users • Knowledge base and Reports with an option to export to Excel • Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc) • Flexible - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog • Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources. • English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi languages are included. • Source codes - C# source codes available for developers
How does a Help Desk application work?
• A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "firstname.lastname@example.org"). • Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). • Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. • After an issue is closed, it can be published to a knowledge base.
This support software tracks and handles your customers' tickets and saves your technicians' time.
Help Desk System Requirements
• Any ASP.NET-compatible web hosting with MS SQL database support • OR: Windows 2000 or higher, MS IIS, ASP.NET 2.0, MS SQL Server 2005 and higher (all versions supported including the free editions - SQL Server Express).
Any ASP.NET-compatible web hosting with MS SQL database support:
• Windows 2000/2003/2008/Vista/7 • IIS Server 6 or 7 • .NET Framework 4.0 • MS SQL Server (free Express edition is fine), optionally you can install Full-Text Search • (optional) If you plan to install the Helpdesk Software using "setup.exe" on a Windows 2008 machine you may need to set up the "IIS 6 compatibility mode" (like described here) OR install the product manually by copying the files to your web-server. • For inbound emails to work you need the "SocketPermission" for the helpdesk software application, and this may be disabled on some shared hostings