This Service Transition Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Transition and where it fits into the greater Service Lifecycle.
IT is highly recommended to read the OGC ITIL® 2011 Service Transition book prior to this course. The OGC book is not included in the course fees.
The online learning course includes a 45 day access period Save money by extending your enrolment now! Extensions bought separately will cost up 30% more.
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Transition.
The main focus of this course is on the operational-level process activities, the processes with Service Tranistion and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.
This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Service Transition.
Audience: The Service Offerings & Agreements Capability course will be of interest to: • Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications. • Individuals who require a deeper understanding of the Service Design & Service Strategy stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite • A typical role includes (but is not restricted to):IT Management, IT Finance Managers, Capacity Managers, Availability Managers, Service Level Managers, Business Continuity Managers, Service Portfolio Managers, Supplier Relationship Managers and ITSM trainers involved in the management, coordination and integration of strategy activities within the Service Lifecycle.
Which ITIL® topics are covered in this course? The Service Transition Certificate covers the following ITIL processes: • Transition Planning and Support • Change Management • Service Asset and Configuration Management • Release and Deployment Management • Service Validation and Testing • Change Evaluation • Knowledge Management
Pre-requisites: • Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable • It is highly recommended that you read the OGC Service Transition book prior to commencement of this program.
Contact Hours The recommended minimum contact hours for the eLearning course is 21.
About the Examination: • Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the ST Lifecycle course from an Accredited Training Provider is required to sit the exam • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the ST book in preparation for the examination. • The syllabus can be downloaded from: • http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ServiceTransition.aspx • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. • Pass score is 28/40 or 70% • Distinction pass score is under consideration
The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination.
This program is an eLearning Program, your access details are included as a link on your purchase receipt
Credits: • Upon successful passing of the ITIL 2011 ST lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme • Project Management Institute Professional Development Units (PDUs) = 21