LiveAgent

"Help desk and live chat software with a unique hybrid email and chat conversation"


Help your customers in real time. Help desk and live chat software with a unique hybrid email and chat conversation. See why LiveAgent is great for your customer experience

Chat and Email in one place
Live Agent is a full featured help desk and live web chat software system integrated into one powerful support platform.
Your customer needs help and it doesn’t matter whether he/she requested it by email, chat or phone. Handle it all in one place, in the same user interface and in the same conversation.

Intuitive and simple user interface
Short learning curve, a multilingual interface and all actions just a click away. Your agent will be pampered by an application what knows what he/she needs and when he/she needs it.

Let customers contact you easily
Customers can start a conversation with you simply by clicking the “Contact us” button on your page. Or they can just send you an email. Everything will be processed and saved.

Let customers chat with you
Chat is a fast and convenient form of real-time communication and many people prefer it to phone. By giving them this option you can attract more customers.

Let customers send you messages
Even if you are not answering chats, customers can leave you messages. They will receive your answers by email.

Don’t bother customers with forms
Let customers write messages right away. No need for them to fill out any forms first. No addresses, subjects and other things they don't really care about.

Send files
It is easy to attach files to conversations. Screen shots, manuals, documents and many more.

Conversation histories in one place
Customers can see entire conversation histories in one screen. Just click a link which is emailed automatically.

Match with your site design
The design of chat windows can easily be made to match the design of your site - it will feel as an integral part of your site.

Capture customer satisfaction
It's never been easier to listen to your customers. Live Agent can easily capture your customer satisfaction after each chat or email. It's an easy and quick way to identify helpful support agents in your team. On the other hand you can also identify poor performers and take appropriate action.