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Multi-channel helpdesk helps you serve your customers via phone, email, chat, facebook and twitter. It is one solution for all customers and all plaforms.
Truly Multichannel Support Answer emails, chats, Facebook wall messages, Twitter, feedback, forum posts and voice calls from one integrated environment.
Support on the go. Your business needs support even when you're not in front of a computer. With Live Agent mobile you can read, reply, transfer and close tickets directly from your mobile device or tablet.
Handling Tickets Has Never Been Easier. Let your tickets be distributed automatically, always know who's responsible for tickets, define departments for easier ticket management, add tags and transfer rules to your tickets. Don't be bothered with differentiating support channels by using hybrid tickets.
A Healthy Dose of Competition Solving customers issues all day long is hard work and your best performing customer support agents deserve to be credited and acknowledged. Badges are given out regularly and levels are gained gradually over time. Get personal and team stats. Gamification is not just about fun, it motivates support team members to work even harder.
Leverage analytics about your customers and agents.
Get an overview of your customer support. See who is interacting with your company and monitor the service they're receiving.
See usage statistics, evaluate performance reports, and learn from customer satisfaction ratings.
Support customers even when you are offline. Your customers need your support even when you are not around. Let them get it from your Knowledge Base, your corporate forums, or let them send you a message through a contact form.
Holla! We speak 24 Languages.
Support your customers in a language they speak. Provide them with Live Chat, Knowledge Base, and Community Forum in their native language. Automatically transfer foreign tickets into the appropriate foreign-speaking departments.
Also let your customer support agents use Live Agent in a language they prefer. We currently support 19 languagues and we are constantly improving the translations and adding more languages to the list.