This is a perfect option for customers who value their time and want to receive answers to their questions about Atomic products very quickly.
Priority technical support is recommended for users who have difficulties with setting up and using Atomic products. Our support staff will help you get to the grips with the features of the software and will set it up for the most efficient operation.
Priority technical support is: • dedicated phone line so that you do not have to wait for your turn and get connected to the support staff immediately; * • separate email address - we reply to your questions within 3 hours (often even faster than that)* • remote software setup using remote access software; • teaching you how to use Atomic products; • your personal assistant who will work with you till your issue is completely solved; • detailed replies to your questions; • notifications about updates and company news.
Priority technical support includes: • 20 hours of support over dedicated phone line; • unlimited number of emails; • 2 hours of remote setup and teaching to work with Atomic software over remote access software (TeamViewer).