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SupportPortal delivers web based service desk software features which are best suitable for technical Support Departments, Call Centers, Internal and External Help Desks, booth in B2B and B2C environments. The targeted support ticket software features allows you to reduce support load with E-mail and Support Ticket management, and also provides:
• Comprehensive Knowledge Base and knowledge procedures • Live Chat with visitors of your website • Keep your customers informed with Newsletter Management • Make your files and binaries available with Product Catalog and Downloads • Allow end users to share experience through Support Forum • Manage SLA, support tickets escalations, notifications, and more ...