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Average user rating: Excellent (/5)
JitBit Software Awards
This is the hosted version - it works on our cloud servers and costs less than a dollar a day. The best web based help desk app you ever gonna find.
Unbeatable pricing! Cheap helpdesk solution Similar systems are priced around $30 per agent, while our help desk is much cheaper and it's not priced "per user" - the price tag is the total amount you pay monthly. You even get unlimited agents on the "Enterprise" plan.
SaaS helpdesk Cloud help desk, no hardware headaches Your help desk is hosted on our cloud servers at Amazon's datacenters in North Virginia and California, 24x7 monitoring, everyday backups. We keep your data even if your account expires!
Custom domain Use your own address Set up a help desk app on your own domain, like "support.company.com". Easy to set up, integrates with your website
Secure and reliable Your information is safe with us Your connection to the hosted help desk is protected by SSL, the server's disks are encrypted and the cloud technology makes us immune to hardware failures.
Simple and straightforward But has everything you need We are focused on usability, absolutely no learning curve involved. However we have all the features you expect from a hosted help desk app: asset tracking, file attachments, knowledge base, tagging, ticket-categories, email-integration and even a free email address.
Less than a dollar a day Cheap hosted helpdesk Our plans start at $29 a month, even less for the annual plan.
Why hosted help desk?
We keep it fast and secure - we spend hours fine-tuning our helpdesk server, optimizing the database speeds, applying security patches, setting up backups... So you don't have to.
We use it ourselves! - our own support is handled by a hosted help desk instance that lives on the same server as our customers.
We made it affordable - our monthly fee is less than 30 bucks for the basic plan. No catch.
This is a hosted (saas) version of our award winning "downloadable" HelpDesk software. Your hosted helpdesk software is just 2 clicks away.
Easy to try
Instant setup - just sign up for free, pick a URL for your hosted helpdesk (like "mycompany.jitbit.com") which will stay free for 2 months (60 days). You can change this URL later or even set up a custom domain for your helpdesk. Be up-and-running instantly.
More hosted benefits:
• Instant setup, your hosted help-desk will up and running in minutes, we even cancelled the setup fee. • Always the latest version - your hosted help-desk is upgraded by us and upgrades are free forever. The hosted helpdesk is even updated more frequently than the downloadable one. • Leave the installation, backups, performance-tuning and hosting of your hosted ticket system to us. • Reliable high-bandwidth network and other known benefits of a SaaS help desk • more details
SaaS Help Desk features at a glance