Crew Management Scorecard for Excel

"Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Aviation."


Issues related to crew management has gained prominence owing to an overall increase in crew costs. Key Performance Indicators in Crew Management play a crucial role in assessing the performance in accordance with the organizational goals. In crew management KPIs are categorized in four basic dimensions-Compensation, Customer service, Working conditions and Training.
Compensation perspective indicates the monetary and non-monetary benefits provided to the crew members in terms of Salary, Incentives, Perquisites and Medical cover.
Customer service dimension can be used to judge the customer point of view for measuring the service provided to them. It comprises of KPIs like Ratio of passenger to crew, Number of complaints, Service response time.
In Working conditions perspective KPIs like Labor turnover, Daily flying hours, Number of flights in a month and Average years of service can be grouped. It analyzes the working procedures followed by the airlines.
Training perspective talks about the training and development aspect of the crew members and it takes into consideration KPIs such as Duration of training, Number of trainers, Number of training sessions and Duration of probationary period.