Airport Scorecard for Excel

"Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Airline."


Key Performance Indicators are the key factors that can be used as the benchmarks to measure the performance of a business and aid in bridging the gap between -actual performance- and -standard performance-. In Airport Management KPIs can be broadly grouped in 4 perspectives- Financial Perspective, Passenger Related Operations, Flight Related Operations and Social Considerations.
Financial perspective takes into consideration KPIs like Aircraft landing fee, Operating expenses, Passenger charges and Aircraft parking charges. It explains about the sources of revenues and expenditures of the airport.
Passenger related operations specifically indicates to the airport operations that are straightaway related to the passengers in the airport and includes Number of security checks, Baggage mishandling, Check-in and immigration time and Number of trolleys available for the passengers.
Flight related operations comprise of KPIs such as National Airspace System (NAS) delays, Air carrier delays, Number of runways and Weather delays. It refers to indicators that are crucial in analyzing different factors related to flight delay.
Social Considerations are the concerns which are quite necessary in fulfilling social accountability and responsibility of the business. Emergency measures, Noise level, Ground access and Workplace accident compensation are contained in this head.