Airlines Scorecard for Excel

"Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Airline."


Specific, Measurable, Actionable, Reliable and Time-bound quantitative measures like Key Performance Indicators can be used to evaluate the performance of various organizations. Each would have its own specific set of indicators. The progress of an organization operating in an Airlines Industry can be judged along a no. of dimensions. Some of them include:
Financial perspective - This would help in judging whether the company has been able to match the revenues with the expenses it is incurring. The parameters would comprise of Revenues, Expenses, Profits and Fuel costs
Customer Perspective - Customers keep an eye on aspects like Charges, Types of meal offered and Baggage handling to decide on which brand flight would they board
Flight Operations - Measures available to be used are no. of Flights and Passengers, Time available for flying and Aircraft Utilization
Service Indicators - No. of passenger seats occupied and partners in supply-chain would add to the efforts of organization for betterment of the service provided