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Every organization should be looking to improve their understanding of policies and procedures and to acknowledge the importance of implementing good practices and perfecting the structure and overall quality of their organizations.
The revolutionary Best Practices in IT Policies and Procedures Toolkit provides a guaranteed solution to create and implement IT policies and procedures designed to enhance the performance of your organization’s IT services. This valuable toolkit provides you with practical, real-world education on how to make your business a success!
The Best Practices in IT Policies and Procedures Toolkit contains presentations, templates, and essential resources:
*Presentations can be used to educate, as the basis for management presentations, or when making business cases for IT policies and procedures implementation. *Supporting documents and assessments that will help you identify the areas within your organization that require the most activity in terms of change and improvement. *The additional information will enable you to improve your organizations methodology knowledgebase.
A Quick Look Inside—This First-Class Toolkit Contains:
Folder 1: Policies General—this introductory information starts with the basics: 10 easy to follow rules for creating a policy. *Creating Policies *Values, Vision, and Mission Statements
Folder 2: Recruitment, Training, and Development—this folder is packed full of resources that help and guide you through creating/implementing/improving policies within your organization. *360 Degree Feedback *Develop your leadership skills *Example— Performance Management: Performance Development Plan Format *Internal Job Application for Job *Job Candidate Evaluation *Managing Change Effectively *Mapping Responsibilities *Motivation *Myths and Realities of Virtual Teams *Organizational Behavior Survey *Performance Improvement Plan *Performance Management Process Checklist *Presentation—Organizational Behavior and Leadership *Presentation—Managing Change *Top-grading *Virtual Teams—A New Model *More
Folder 3: Information Security—this folder specifically relates to the policies around Information Security Management and the corresponding policies. *Communication Plan *CRAMM *Example Information Security Policy *Implementation Plan: Project Plan *Objectives and Goals *Policies, Objectives, Scope *Reports, KPIs, Other Metrics *Security Audit Template *Security Incident Template *Security Management Review Document *Security Management—Roles and Responsibilities *Security Process Manager Document *Security Service Requirement
Folder 4: Data Retention Policies—this folder gives concise and complete advice for creating a data retention policy. *Example—University of Massachusetts—Records Mgmt Data Retention Standards *Example—Adams State College Data Handling and Storage Policy *Guidelines for Building an Electronic Data Retention Policy
Folder 5: Email and Internet Usage Policies—this folder has stacks of helpful advice on creating policies for email and Internet usage *Email and Internet Usage—how to draft the policy *EXAMPLE—AITP Model Electronic Mail (E-mail) Policy *EXAMPLE— Electronic-Mail and Voicemail Use Guidelines *EXAMPLE—Notre Dame Australia Policy—Email and Internet Usage *Finance and Administration Agency Guide to Best Practice—Email and Internet Usage *Workplace e-mail and Internet use— employees and employers beware
Folder 6: Instant Messaging Policies—this information is specifically focused on instant messaging and accompanying security considerations, such as viruses, etc. *EXAMPLE Instant Messaging Policy *EXAMPLE TEMPLATE—Instant Messaging Use Policy *IM Viruses and Security *Thirty-Two Instant Messaging Rules—Best Practices to keep you in business and out of court
Folder 7: Change Management—this folder focuses on change management and, once again, has been designed in accordance with the process found within the ITIL® framework. *Business Justification Document *CAB Meeting Minutes *Category Definition *Change Management ITIL® Presentation *Change Schedule Template *CHG Review Document *Communication Plan *Example Contents of Change Documentation *Example Request for Change Workflow *Implementation Plan: Project Plan *Policies, Objectives, Scope *Reports, KPIs, Other Metrics
Folder 8: Managing Risk—this information focuses on risk management for Information Technology, specifically continuity management. *Business Continuity Strategy *Business Impact Assessment *Communication Plan *Conducting a Risk Management Review *CRAMM *E-Mail Text *Emergency Response Plan *Generic Project Risk Assessment *IT Risk Assessment Planning *IT Risk Assessment Score Sheet *More
Folder 9: Travel and Expenses—the final folder concentrates on building policies for staff expenses and allows you to assess whether your current expenses policy measures up. *A Guide to Expense Policies (UK FORMAT) *Example Copy of Employee Reimbursement Form *Example Expenses Policy—Staffordshire University *Travel and Expense Policy Audit Program